Privacy Statement

At Glennchilah, available online at glennchilah.com, your privacy is of the utmost importance to us. As a trusted provider of dolls and related toys, we understand that our customers expect not only quality products but also a secure and transparent shopping experience. This Privacy Statement outlines how we collect, use, share, and protect your personal information. It also explains your rights and choices regarding your data. By using our website and services, you agree to the terms described below.

1. Introduction

Glennchilah is committed to safeguarding your personal information. We comply with applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), and other relevant international privacy standards. Our goal is to ensure that you feel confident when browsing, purchasing, and interacting with our online store.

We want to make clear that personal information is collected and processed only when necessary for legitimate business purposes such as fulfilling orders, enhancing your shopping experience, complying with legal obligations, or improving our website.

If you have any questions regarding this Privacy Statement, you may contact us at helpdesknow@glennchilah.com

2. Information We Collect

We collect various types of personal information to provide and improve our services. The categories of data include but are not limited to:

  1. Personal Identification Information – Name, billing address, shipping address, email address, phone number, and payment details.

  2. Account Information – Username, password, and purchase history if you choose to create an account with us.

  3. Transaction Information – Records of purchases, payment methods, and order details.

  4. Technical Information – IP address, browser type, device identifiers, operating system, and cookies for site functionality.

  5. Behavioral Information – Browsing history on our website, items viewed, wish lists, and interactions with our content or promotions.

  6. Communication Information – Messages or inquiries submitted via our contact form or customer support email.

We may also collect optional demographic information (such as age range or preferences) if voluntarily provided.

3. How We Use Your Information

We use personal data for legitimate business purposes, including:

  • Order Fulfillment – To process, confirm, ship, and track purchases.

  • Customer Support – To respond to inquiries, provide assistance, and handle complaints.

  • Payment Processing – To verify and complete secure transactions.

  • Account Management – To maintain user profiles, purchase history, and login credentials.

  • Marketing and Promotions – To send newsletters, promotional offers, and tailored recommendations, subject to your consent.

  • Analytics – To analyze shopping behavior, website traffic, and improve our services.

  • Legal Compliance – To comply with tax regulations, fraud prevention, and other legal obligations.

We never sell customer information to third parties. All usage is strictly limited to improving services and fulfilling business purposes.

4. Cookies and Tracking Technologies

Glennchilah uses cookies, tracking pixels, and similar technologies to enhance your online experience. Cookies help us:

  • Remember items in your shopping cart.

  • Personalize product recommendations.

  • Analyze website performance and improve navigation.

  • Deliver relevant advertisements across platforms.

You may choose to disable cookies through your browser settings, but some website features may not function properly without them.

5. Sharing of Information

We value the confidentiality of your information. However, in certain cases, it may be shared with trusted third parties:

  1. Service Providers – Shipping companies, payment processors, and IT service providers who enable order completion.

  2. Legal Authorities – When required to comply with applicable laws, regulations, or court orders.

  3. Business Transfers – In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction.

  4. Marketing Partners – Third-party advertising or analytics services to improve targeting and campaign effectiveness.

All third parties are required to maintain the confidentiality of your information and to use it solely for authorized purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required by law. For example, transaction records may be retained for accounting and auditing purposes for a minimum of 7 years. After the retention period, personal information is securely deleted or anonymized.

7. Data Security

Protecting your information is our highest priority. Glennchilah implements a variety of technical and organizational measures:

  • SSL encryption for all transactions.

  • Secure payment gateways compliant with PCI-DSS standards.

  • Regular website monitoring to detect vulnerabilities.

  • Restricted access to customer data within the company.

  • Mandatory confidentiality agreements with employees and partners.

While we strive to protect your information, no method of transmission over the internet is 100% secure. Customers are encouraged to protect their account credentials and notify us immediately of any suspicious activity.

8. International Data Transfers

As an online retailer serving customers globally, your personal data may be transferred and processed outside your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your data, consistent with international privacy standards.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Right to Access – Obtain a copy of the personal information we hold about you.

  • Right to Rectification – Correct inaccurate or incomplete information.

  • Right to Erasure – Request deletion of personal information, subject to legal obligations.

  • Right to Restrict Processing – Limit how your information is used.

  • Right to Data Portability – Receive a copy of your data in a commonly used format.

  • Right to Object – Opt out of certain data processing activities, including marketing.

  • Right to Withdraw Consent – Withdraw consent for data processing where applicable.

To exercise your rights, please contact us at helpdesknow@glennchilah.com We will respond to requests within legally required timeframes.

10. Children’s Privacy

Glennchilah does not knowingly collect personal information from children under the age of 13 (or equivalent minimum age in certain jurisdictions). If we become aware that a child has provided personal data without parental consent, we will delete it immediately.

11. Third-Party Links

Our website may contain links to third-party websites for convenience. Glennchilah is not responsible for the privacy practices of these external websites. Customers are encouraged to review the privacy policies of third parties before providing personal information.

12. Marketing and Communication Preferences

Customers may opt in or opt out of promotional emails at any time. Each marketing email contains an unsubscribe link. Transactional emails, such as order confirmations and shipping updates, will still be sent as they are necessary for completing your purchase.

13. Changes to This Privacy Statement

Glennchilah reserves the right to update or amend this Privacy Statement at any time. Changes will be posted on glennchilah.com with the effective date indicated. Customers are encouraged to review this statement periodically to stay informed about our data practices.