These Terms and Conditions (“Terms”) govern your use of the website glennchilah.com (hereafter “the Site”), operated by Glennchilah (“we,” “us,” or “our”). By accessing or purchasing from our Site, you agree to comply with and be bound by these Terms. Please read them carefully before using our services. If you do not agree with these Terms, you should refrain from accessing or purchasing through the Site.
1. General Information
Glennchilah is an online retail store specializing in dolls and toy-related products. We operate globally and provide services through our official website. Our contact email for all inquiries is helpdesknow@glennchilah.com
We reserve the right to update, change, or replace any part of these Terms at our discretion. Any modifications will be posted on this page, with the effective date indicated at the top. Continued use of the Site after changes implies acceptance of the revised Terms.
2. Eligibility
To use this Site, you must:
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Be at least 18 years of age, or have parental/guardian consent if under 18.
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Provide accurate, complete, and current information when creating an account or making a purchase.
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Agree to comply with applicable laws and regulations when using our services.
3. Account Registration
Certain features of the Site require account creation. When registering, you agree to:
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Maintain accurate personal information including name, email, and shipping address.
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Keep your login credentials secure and confidential.
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Notify us immediately of any unauthorized use of your account.
Glennchilah is not responsible for losses arising from unauthorized use of accounts if you fail to safeguard your credentials.
4. Products and Availability
We make every effort to provide accurate product descriptions, images, and availability details. However:
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Colors and appearances may vary slightly depending on screen settings.
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Availability is subject to stock levels and supplier conditions.
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We reserve the right to discontinue products or adjust prices without prior notice.
5. Pricing and Payments
All prices listed on the Site are in the currency displayed during checkout. Prices exclude shipping fees, taxes, and customs duties unless otherwise stated.
Accepted payment methods include credit/debit cards, PayPal, and other options displayed at checkout. By providing payment details, you confirm that you are authorized to use the chosen method.
We use secure payment gateways that comply with international security standards (such as PCI-DSS). However, Glennchilah is not liable for losses caused by third-party payment processors.
6. Shipping and Delivery
Our delivery terms are governed by the Delivery and Exchange Policy (available separately on the Site). By placing an order, you acknowledge and accept those conditions.
We strive to deliver products within the estimated timeframes provided at checkout, but delivery times may vary depending on logistics, customs, or external factors. Glennchilah is not liable for delays beyond our reasonable control.
7. Returns, Exchanges, and Refunds
Our return, exchange, and refund practices are governed by the Delivery and Exchange Policy. In summary:
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Products may be returned or exchanged within a specified timeframe, subject to eligibility criteria.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refunds will be processed via the original payment method once returned items are inspected.
8. Intellectual Property Rights
All content on glennchilah.com, including logos, text, images, designs, and software, is the intellectual property of Glennchilah or its licensors. Unauthorized use, reproduction, or distribution of this content is prohibited.
You may access the Site for personal, non-commercial purposes only. Commercial use or redistribution of content without our written consent is strictly forbidden.
9. User Conduct
When using our Site, you agree not to:
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Engage in fraudulent, unlawful, or harmful activities.
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Upload malicious code, viruses, or harmful files.
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Violate the rights of Glennchilah or third parties.
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Use automated tools (such as bots or scrapers) to access or collect data without authorization.
Violation of these rules may result in account termination and potential legal action.
10. Third-Party Services
Our Site may include links to third-party websites, services, or applications. Glennchilah does not control or endorse third-party content and is not responsible for their practices. Customers should review third-party terms and privacy policies before engaging with them.
11. Limitation of Liability
To the fullest extent permitted by law:
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Glennchilah is not liable for indirect, incidental, or consequential damages arising from use of the Site or purchase of products.
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Our liability is limited to the purchase price of the product in question.
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We do not guarantee uninterrupted, error-free, or secure operation of the Site.
12. Indemnification
By using the Site, you agree to indemnify and hold Glennchilah, its affiliates, employees, and partners harmless from any claims, damages, or expenses arising from:
13. Privacy and Data Protection
Your use of the Site is also governed by our Privacy Statement. By accessing our services, you consent to the collection and processing of personal data in accordance with that statement.
14. Force Majeure
Glennchilah shall not be held responsible for failure to fulfill obligations due to events beyond reasonable control, including but not limited to natural disasters, war, strikes, pandemics, transportation disruptions, or government restrictions.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Glennchilah operates. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in that jurisdiction, unless otherwise required by mandatory consumer protection laws.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
17. Termination
We reserve the right to suspend or terminate your account and access to the Site at our discretion, without notice, if you violate these Terms or engage in unlawful conduct.
18. Entire Agreement
These Terms, together with our Privacy Statement and Delivery and Exchange Policy, constitute the entire agreement between you and Glennchilah regarding your use of the Site.
